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Call Centre Management
Call Centre Technology
Self Service Customer Service
Successful multichannel contact centre integration
Successful multichannel contact centre integration - without the hidden costs!The strategies to adopt and the pitfalls to avoid for sustainable multichannel integration Many managers of mid-sized, multichannel contact centres find it hard to meet the keyperformance metrics
Liberty Customer Experience Manager (CXM)
Liberty Customer Experience Manager (CXM) helps you streamline your customer engagement and save costs by providing the right information, in the right place at the right time. CXM offers a wealth of functionality to help you improve customer service, gain insight into your own performance, rationalise...
We all know the same search term doesn’t mean the same thing for every shopper. SLI Enhanced Search Personalisation™ instantly and dynamically personalises the shopping experience for both your first-time visitors and loyal customers in real time. (We call it ESP for a reason.)
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