The essential resource for your marketing technology, customer service and ecommerce needs. Browse information from top vendors and agencies to find the right solution for you.
Call Centre Management
Call Centre Technology
Self Service Customer Service
The Vault connects you to Pi’s entire databank, giving you insight into daily and historical performance dynamics. With access to our uniquely structured data universe, you can mine valuable keyword opportunities, conduct gap analysis and get a satellite view over business category performance.
Amesto Secure Machine Translation
Specially designed for the e-commerce environment where large volumes of text are published on a daily basis, with the emphasis on speed and flexibility, Amesto secure MT provides you with the means to quickly translate e-catalogues, product lists etc, while maintaining the layout of the original text in...
Choosing the best phone system for your company is a difficult decision. You need reliability, flexibility and ease of use. You also need advanced reporting and dashboards. Traditional PSTN phone systems are expensive and inflexible, requiring costly on-site hardware and taking weeks to configure. ...
eGuide series - The universal queue; take control of your service, delight your customer
In the age of the customer, service is the last source of sustainable differentiation (Gartner). As organisations race to add new customer service channels, they often lose sight of how those channels will work together. The result is that multichannel does not deliver. Service levels are not met, firs
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